a cargo bike return rarely costs what the repair costs. It costs inbound freight, intake labour, parts lead time, floor space and lost stock grade — and on cargo bikes the dominant line is dwell time, because low volumes and custom parts mean the component often isn't in your region. Decide disposition at intake using parts availability, not fault severity, and set a clock on every unit. A customer sends back a €3,800 box bike with four words attached: "won't charge, doesn't work." Your dealer books it in. Three weeks later it's still standing in the corner of the warehouse, because somebody is waiting to hear whether the display version on that frame number is the one the factory still...
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